PCache
Design Lead
Prodigy Cache is a responsive web platform designed to modernize the commissary experience across secure residential facilities.
It serves both public users (friends and family of residents) and internal facility staff. It streamlines everything from purchases, debt management, inventory, order processing, fund accounting and more.
Role: As the lead product designer, I led product strategy, UX, and UI design, collaborating closely with engineers, stakeholders, and end users.
Duration: Jan 2023 - June 2024
Prodigy Cache is a responsive web platform designed to modernize the commissary experience across secure residential facilities.
It serves both public users (friends and family of residents) and internal facility staff, streamlining everything from purchases, debt management, inventory, order processing, fund accounting and more.
Role: As the lead product designer, I led all design efforts across for this project after it was brought in house from an external agency.
Duration: Jan 2023 - June 2024
Prodigy Cache is a responsive web platform designed to modernize the commissary experience across secure residential facilities.
It serves both public users (friends and family of residents) and internal facility staff, streamlining everything from purchases, debt management, inventory, order processing, fund accounting and more.
Role: As the lead product designer, I led all design efforts across for this project after it was brought in house from an external agency.
Duration: Jan 2023 - June 2024
Outcomes
Secured 10 new facility contracts prior to launch, projecting a 30% increase in revenue.
Secured 10 new facility contracts prior to launch, projecting a 30% increase in revenue.
Secured 10 new facility contracts prior to launch, projecting a 30% increase in revenue.
Improved onboarding times for new internal users and improved usability for public users and residents.
Improved onboarding times for new internal users and improved usability for public users and residents.
Improved onboarding times for new internal users and improved usability for public users and residents.
Increased companies market dominance by centralizing tech stack and reducing third party software usage.
Increased companies market dominance by centralizing tech stack and reducing third party software usage.
Increased companies market dominance by centralizing tech stack and reducing third party software usage.
Challenges
Challenges
The process of purchasing products for residents is frustrating for users.
The process of purchasing products for residents is frustrating for users.
We didn't own our tech stack and had to use a competitor product to service facilities.
We didn't own our tech stack and had to use a competitor product to service facilities.
Onboarding new staff requires too much time and contributes to high turnover rates.
Onboarding new staff requires too much time and contributes to high turnover rates.
Process
Process
I spent the next few weeks getting the full scope of this product. Whenever work started on a new feature, I conducted user research to gain context and validate findings with stakeholders and engineering.
I spent the next few weeks getting the full scope of this product. Whenever work started on a new feature, I conducted user research to gain context and validate findings with stakeholders and engineering.
Smart Restrictions
Smart Restrictions
This is a mission critical feature that's is used to enforce purchasing rules; ensuring safety and compliance rules are met. You can read more about them here.
Resident Profiles
Resident Profiles
Data is key for proper resident management, this page serves as the center for internal users. I made sure to present data in a manageable way for the users.
Data is key for proper resident management, this page serves as the center for internal users. I made sure to present data in a manageable way for the users.
Cash Drawers
Cash Drawers
As a part of the larger Fund Accounting management system embedded in the product, cash drawers serve as a physical entry point for money that requires high level auditing to ensure transparency.
As a part of the larger Fund Accounting management system embedded in the product, cash drawers serve as a physical entry point for money that requires high level auditing to ensure transparency.
Responsive E-Commerce
Responsive E-Commerce
The public facing feature was spearheaded by our third party partners, I revamped the UI to ensure accessibility compliance and adjusted UX to align with our database updates.
The public facing feature was spearheaded by our third party partners, I revamped the UI to ensure accessibility compliance and adjusted UX to align with our database updates.
